Frequently Asked Questions

Everything you need to know about shopping with Kukoon Rugs

How long will it take for my rug to arrive?

Standard delivery typically takes 3-5 working days. Once your order has been dispatched, you will receive a tracking number via email to monitor your rug's journey.

What is your return policy?

We offer a 60-day return window. If you are not completely satisfied with your purchase, you can return the rug in its original packaging for a full refund or exchange.

How do I clean and maintain my new rug?

We recommend regular vacuuming without a beater bar and immediate spot cleaning for spills using a damp cloth and mild detergent. For deep cleans, professional rug services are advised.

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over a certain threshold to the UK and Ireland. Specific rates for international shipping are calculated at checkout.

Are the colors on the website accurate?

We strive to display our products as accurately as possible. However, due to differences in monitor settings and lighting conditions, slight color variations may occur.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for your convenience.